How To Provide Coaching For Your Call Center Agents

When I phoned my airline to see if I could cash my frequent flyer points in, I realized that I was speaking to a call center in India. That was not too surprising after hearing that many major airlines are experiencing financial difficulties, so jobs like these have been outsourced. What was surprising was the advanced level of the man’s intelligence and professionalism. As he opened my account from the other side of the world, I understood why the airline sent this job overseas.

However, some callers are not interested in a discussion. All they want to do is abuse and rant against the Call Center. In such cases, the inbound call center tijuana agents have no choice but to press a button that tags the call as a ‘crank call’. This automatically disconnects the call. Of course, the BPO agent flags off a warning signal to the caller. If that doesn’t stop the abuse, then the agent disconnects the call. Call Center record the number to stop serial offenders from the calling their numbers. A number is blocked after 5 attempts. The margin for tolerance is higher for the male answering service agents. They issue three warnings before hitting the button. Female agents can reach for the crank button after a single warning.

I only hope that view would prevail in our schools. We cannot forget the story of Larry Neace. The Physics teacher was fired during the last school year for lowering the grade of a student who was sleeping in class. Neace, a 23-year veteran of Gwinnett County Schools in suburban Atlanta, was previously warned not to lower a student’s grade for misbehaving in class. Neace disagreed and paid the ultimate price with his job.

Do you prefer to have orders entered directly into your company’s computer system? Then select a service provider that is able to link directly to your company’s Website. This simplifies the process even more.

One bus ride to Nuevo Vallarta, I swear we felt every bump, I was in the back and we bounced up in our seats, I was laughing out loud. If the driver ran over a cotton ball, we would feel it. My guts hurt after that ride. And we PAY for these adventures!

OK, here is one of my favorite parts about the bus rides. Ever been to Disneyland? Remember in the old days the best rides required an “E ticket”? Well last night, Friday October 22, green bus #A-067 I will always remember as an E ticket ride.

To start with, evaluate what type of answering service you currently have. Chances are, you do not have one at all. If you have taken steps in the past, you may have voicemail. However, if you are like many businesses, then you most likely do not have any way of answering the phone if you are not around. This can be very bad for business.

So, you can get an idea about how to look for a good BPO job in Mumbai. So, start looking for one right away. Open up a good classified ads web portal, click on the jobs section and look up the jobs. A right one for you may just be there. Be it BPO jobs in Mumbai, call center or data entry, or any other; they are all available on these web portals.