Many organizations tackle to the issue of customer service by exhorting their employees to speak with a smile. Be polite. Never lose your cool. But isn’t that a little like closing the barn door after the horses have gotten out? Good customer service should be about a good customer experience with your product. This begins with the relationship your company cultivates with a customer.
Telus webmail down in 2010 is a function of how well an organization is able to constantly and consistently exceed the needs of the customer. If a business today is not able to compete on customer service delivery then it makes no sense entering the business world. The company would have missed the point and focus of what companies should deliver to their customers. Firms today display on huge scrolls their mission statements and vision statements in their establishments. They express how wonderful the customer is but somehow their delivery does not match up with the words.
What that really means is that if we reorient ourselves to see what the customer sees we have made a good step towards delivering what real customer service is about. Customer service is never about the sales person, it is never about making the sale, and it is never about smiling nicely.
In fact, the above does not imply that you do not need to provide customer services in your affiliate site. You will need to provide some kind of customer services so that you can promote the products more effectively.
There are many providers out there, but they’re not all the same. Just like great customer service is important to your restaurant, it’s equally important that you select a merchant services provider with great customer service, as well. This will aid with your business transactions. Should you happen to encounter any snags, or simply have some questions, it’s smart to select a company that has readily-available customer service representatives that will help you eliminate any downtime and help you secure smooth payment transactions. When you select a company that provides you with great service, you can breathe much easier.
I assume, for example, that your managers are not telling them how great they are, maybe they are only pointing out your employee’s flaws and mistakes. Maybe the customers are unappreciative or inpatient, maybe even rude. If your employee didn’t really even love your widget in the first place but has too much personal debt or responsibility to look for other job opportunities. This is not the best equation to a purchase. In fact if this employee is frustrated enough. He may be displaying passive aggressive behaviors onto every customer experience and you don’t even know it.
When was the last time you did a blind test of your own customer service? Call and purchase something from your own company. Call and speak to your own customer service. Granted, if you are a sole entrepreneur or a new owner of a network marketing business, this will be challenging. If you are that new or that size company, you probably have more time to focus on exceptional service to each of your clients. The old golden rule “do unto others and you would have them do unto you” never goes out of style.
Conduct surveys. Do occasional surveys that will get you the information you need about how well customers feel satisfied with your services and get to know what they would like improved or maintained. That way you will gauge the level of happiness.